Effective Date: January 1, 2025

At OnePe Shop, we aim to provide a seamless shopping experience for both buyers and sellers. This Cancellation Policy outlines the conditions under which orders may be canceled.

1. Order Cancellation by Customers

• Customers may cancel an order before it has been processed or shipped.
• Digital product orders cannot be canceled once the product has been delivered.
• To request a cancellation, customers must:
  • Log in to their account.
  • Navigate to the Orders section and check the cancellation eligibility.
  • Submit a cancellation request before the order is processed.
• If the order is already shipped or delivered, customers must follow the Return Policy instead.

2. Order Cancellation by Sellers

Sellers may cancel an order in the following cases:

• The product is out of stock.
• There is an issue with the payment or shipping details.
• The order is flagged for fraud or security reasons.

If a seller cancels an order, the customer will receive a full refund to the original payment method.

3. Refund Process for Canceled Orders

• If the cancellation request is approved before the order is processed, a full refund will be issued.
• Refunds will be processed within [number] business days after approval.
• The refund will be credited to the original payment method or issued as store credit, based on the customer’s preference.

4. Non-Cancelable Orders

• Orders that have already been shipped cannot be canceled.
• Digital product orders that have been delivered or downloaded are non-cancelable.
• Personalized or custom-made products may not be eligible for cancellation once production has started.

5. Seller Responsibilities

• Sellers must update product availability in real-time to prevent cancellations due to out-of-stock issues.
• Frequent or unjustified cancellations by sellers may result in penalties, suspension, or removal from OnePe Shop.

6. Contact Information

For any cancellation-related concerns, please contact:

📧 Email: mail@onepe.co