Effective Date: January 1, 2025

At OnePe Shop, we strive to ensure a smooth shopping experience for both customers and sellers. This Return Policy outlines the conditions under which returns may be accepted and processed.

1. Return Eligibility

For Physical Products

• Returns are accepted if the product:
  • Arrives damaged, defective, or incorrect.
  • Does not match the description provided by the seller.
  • Is missing essential parts or accessories.
• Customers must initiate a return request within [number] days of receiving the product.
• The item must be unused, in its original packaging, and in resellable condition.

For Digital Products

• Due to the nature of digital products, returns are not accepted unless:
  • The product is defective or inaccessible.
  • The seller explicitly offers a return option for digital products.

2. Return Request Process

1. Customers must first contact the seller directly to request a return.
2. If the seller does not respond or resolve the issue within [number] business days, customers can escalate the matter to OnePe Shop.
3. The return request must include:
   • Order details (order ID, product name, seller information).
   • A description of the issue along with proof (e.g., photos, videos).
4. Once approved, the product must be returned to the seller within [number] days.

3. Return Shipping

• For defective, damaged, or incorrect products, return shipping costs will be covered by the seller.
• For change-of-mind returns, the buyer may be responsible for return shipping costs, depending on the seller’s policy.
• Tracking details must be provided to the seller after shipping the item.

4. Refunds & Replacements

• Once the seller receives and inspects the returned item, they will approve a refund or replacement within [number] business days.
• Refunds will be issued to the original payment method or as store credit, depending on the seller’s policy.
• If a replacement is requested, the seller will arrange for a new product to be shipped.

5. Non-Returnable Items

• Items marked as “Final Sale” or “Non-Returnable” by the seller.
• Gift cards, promotional items, or store credits.
• Personalized, custom-made, or perishable products.
• Digital products, unless defective or explicitly returnable by the seller.

6. Seller Responsibilities

• Sellers must clearly state their return policies on product listings.
• Failure to honor return policies may result in penalties, suspension, or removal from OnePe Shop.

7. Contact Information

For unresolved return disputes, please contact OnePe Shop at:

📧 Email: mail@onepe.co