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Refund policy

Refund Policy

Effective Date: January 1, 2025

At OnePe Shop, we strive to ensure a smooth shopping experience for both customers and sellers. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Eligibility for Refunds

For Physical Products:

  • Refunds will be issued only in the following cases:
    • The product received is damaged, defective, or incorrect.
    • The product does not match the description provided by the seller.
  • Customers must report the issue within [number] days of receiving the product.
  • The product must be unused, in its original packaging, and returned to the seller.

For Digital Products:

  • Due to the nature of digital products, refunds are generally not provided. However, a refund may be issued if:
    • The digital product is defective or inaccessible.
    • The seller explicitly offers a refund policy for their digital products.
  • Refund requests for digital products must be submitted within [number] days of purchase.

2. Refund Request Process

  1. Customers must first contact the seller directly to request a refund.
  2. If the seller does not resolve the issue within [number] business days, customers may escalate the complaint to OnePe Shop.
  3. The refund request must include:
    • Order details (order ID, product name, seller information).
    • A description of the issue, along with proof (e.g., photos, screenshots).
  4. Once a refund is approved, the seller will process it within [number] business days.

3. Refund Method

  • Refunds will be processed via the original payment method used for the purchase.
  • In case of failed transactions, refunds may be issued as store credits.
  • Refund processing times depend on the payment provider and may take [number] business days.

4. Non-Refundable Items

  • Items marked as "Final Sale" or "Non-Refundable" by the seller.
  • Gift cards or promotional credits.
  • Downloadable or licensed digital content.
  • Custom-made or personalized products unless they are defective.

5. Seller Responsibilities

  • Sellers are responsible for processing refund requests in compliance with this policy.
  • Failure to comply may result in penalties, account suspension, or removal from OnePe Shop.

6. Contact Information

For unresolved refund disputes, please contact OnePe Shop at:

📧 Email: mail@onepe.co